1. Observe and protect
Write down what's showing, hold back further damage if it's safe to act, and pull together relevant background.
2. Evaluate the house and site
A Durham-area evaluation weighs water category, elapsed time, hidden cavities, electrical safety, and material porosity before any response is planned -- no emergency response is promised on this site.
3. Define a written scope
Get specifics on preparation, protective measures, materials, access, permits, testing, cleanup, finish restoration, exclusions, and change-order terms in writing.
4. Compare providers
Credentials matter, but so does the reasoning: compare how each Durham-area proposal defines its boundaries, not only what it costs.
5. Inspect closeout
Verify the testing, the cleanup, the paperwork, warranty terms, and whatever maintenance responsibilities remain before signing off.